1. Do I need to file if I had no bookings this Quarter?
Yes. The City of Hawthorne requires a filing every quarter, even when there is no revenue. Submit a $0 filing (a "Zero-Dollar Filing") to stay compliant and avoid penalty notices.
2. I made a mistake on a filing I already submitted. Can I edit it?
Submitted and paid filings cannot be edited by the user — this protects audit integrity. Contact the City of Hawthorne Business Licensing office for assistance.
3. Can I pay for multiple properties at once?
Yes. Add multiple properties to a single filing on the "Select Properties" screen, then check out with one payment.
4. What's the difference between an E-Check (ACH) and a Mail-In Check?
An E-Check (ACH) is an instant electronic transfer from your bank account — fast, secure, and eligible for the e-payment discount. A Mail-In Check is a paper check sent through the mail; it's slower and does NOT qualify for the discount.
5. The payment window won't open when I click pay. What's wrong?
This is almost always caused by a Pop-up Blocker. In Chrome, Safari, or Edge, allow pop-ups for portal.deckard.com and try again. Make sure your browser is up to date.
6. I'm paying by Mail-In Check — what do I need to know?
When you choose Mail-In Check, the portal generates a unique 6-digit Confirmation Code. WRITE THIS CODE ON THE MEMO LINE of your check. Without it, your check cannot be applied to the correct account.