City of Hawthorne Launches "Nate" AI-Powered Chatbot to Enhance Public Engagement and Access to Services 

FOR IMMEDIATE RELEASE

Media Contact

Hawthorne City Manager

4455 W. 126th Street

Hawthorne, CA 90250

(310) 349-2900

The City of Hawthorne’s Information Technology Services (ITS) Department is proud to announce the successful launch of "Nate," an AI-powered chatbot now active on both the Hawthorne Police Department and City of Hawthorne websites. Developed in partnership with CitiBot.ai, Nate is a cutting-edge tool designed to streamline communication, improve resident engagement, and increase accessibility to city services and information.
Key Features of Nate:
• 24/7 Availability – Nate delivers instant responses to frequently asked questions any time of day, ensuring residents get the support they need when they need it.
• Multi-Departmental Support – From public works to public safety, Nate answers questions across multiple city departments, helping reduce call volumes and freeing staff to focus on complex tasks.
• Dynamic Interaction – Using advanced natural language processing, Nate understands and responds to everyday questions in a clear, conversational way.
• Real-Time Information – Residents can quickly access updates on city events, public safety alerts, and other essential announcements.
Supporting Smarter Communication
The introduction of Nate reflects Hawthorne’s commitment to modernizing communication with residents. By offering a convenient, reliable digital assistant, the City is providing a new layer of support that complements existing communication channels, enhances responsiveness, and improves overall satisfaction.
What’s Next
Nate's launch on the city’s websites is only the beginning. The next phase of development includes expanding its availability through additional platforms such as Twitter and Facebook.